- General Questions
1. What is the “Smart Kids Hub” service?
Smart Kids Hub is a learning portal designed for children, offering short video lessons, quizzes, audiobooks, podcasts and infographics on topics like reading & phonics, STEM, life skills, money skills, and internet safety. Kids can learn at their own pace, earning badges and certificates along the way, with support from a built-in AI learning assistant.
2. How much does the subscription cost?
The daily subscription is billed at N150 per day (inclusive of V AT), after your first day free. If a lower fallback price point applies to your line, you may instead be charged N20, N30, N50 or N100 per day, each giving a set number of hours of access. Weekly and monthly plans are also available at N500/week and N1,000/month (no free trial on the monthly plan). Charges appear on your prepaid balance or mobile bill.
3. How can I get access to the “Smart Kids Hub” service?
You can subscribe by sending “KIDS” to 38426, or through the Web Recruitment flow on the Smart Kids Hub portal. Once your subscription is confirmed, you’ll receive an SMS with a tokenized link that logs you in automatically, along with your login credentials.
4. Who is Smart Kids Hub designed for?
The learning content is designed for children aged 5 to 12, split into two age bands. The service should be subscribed to and managed by a parent or guardian, who sets up a child profile and selects their child’s age and learning focus areas.
5. Can I cancel my subscription at any time?
Yes, you can cancel your subscription whenever you want. There are no hidden fees or commitments.
6. How can I cancel my subscription?
To cancel, send “STOP KIDS” to 38426, or use the cancellation option available within the Smart Kids Hub portal, which will guide you through the steps. You can also contact your mobile operator’s customer service.
7. Will I have access to the portal after I have cancelled my subscription?
If you’ve already been charged for your current billing period, you’ll keep access until that period ends, even after cancelling. After that, you’ll lose access to premium courses and content, and can re-subscribe anytime to continue learning.
8. I forgot my password for the portal. What should I do?
Send “PASSWORD” to 38426 to retrieve your login credentials, or click “Forgot password?” on the portal login page and follow the steps to reset it. If the problem persists, contact Smart Kids Hub support for assistance.
9. Is my child’s information safe on Smart Kids Hub?
Yes. Any information you provide when setting up your child’s profile — such as their name, age, andlearning focus — is used only to personalize their learning experience and track their progress. It’s treated confidentially in accordance with Nigerian data protection laws and is never used to advertise directly to your child.